Simpinton.store

We understand that there may be occasions where you may need to request a refund. Please review our refund policy below:

Refund Requests:

• All refund requests must be initiated by sending an email to the following address: the.simpinton@gmail.com.
• In your email, please include your order number, the reason for your refund request, and any supporting documentation such as photographs of the issue (if applicable).
• Refund requests must be submitted within [number of days] days from the date of delivery.

Case-by-Case Review:

• Each refund request will be reviewed on a case-by-case basis.
• We reserve the right to refuse a refund if the request does not meet our refund criteria outlined below.

Refund Criteria:

The following circumstances may be eligible for a refund:

• Defective Product: If you receive a defective or damaged product, we will issue a refund or replacement upon verification.
• Incorrect Item: If you receive an item that is different from what you ordered, we will issue a refund or replacement upon verification.
• Print Quality Issues: If there are significant print quality issues with the product, we will issue a refund or replacement upon verification.

The following circumstances are generally not eligible for a refund:

• Change of Mind/Mistake in Purchase: We do not offer refunds for simply changing your mind or any deemed mistake in purchase.
• Delayed Shipping: Shipping delays caused by third-party shipping carriers are beyond our control and not eligible for refunds. Please refer to our Shipping Policy for more information.

Refund Process:

• Should you think your situation fulfils our refund criteria, please send us an email to the.simpinton@gmail.com with photos to help us understand the problem.
• Once your refund request is received, it will be reviewed by our team and we will reach out to you on the resolution once the decision is made.

By making a purchase on Simpinton.store, you acknowledge that you have read, understood, and agree to abide by our refund policy. If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact us at the.simpinton@gmail.com.

Please note that this refund policy is subject to change without prior notice. We encourage you to review this policy periodically for any updates or revisions.

Simpinton.store reserves the right to amend this refund policy at any time without prior notice.